Emtel believes that the Practice Management Company should work in partnership with the Hospital in making nursing a truly rewarding experience, which will in turn benefit the patients. The most successful way of achieving this goal is through education. Emtel™ has access to Clinical Nurse Specialists in emergency services. These educators provide valuable courses to both graduate nurses and experienced nurses in Triage, TNCC, and ENPC. One of our most successful classes is the 8-10 week nurse internship, which can truly make a difference in the enthusiasm and quality of care in your ED. To improve overall ER services and staff morale, our Clinical Nurse Specialists also organize and provide periodic retreats for the ER staff and ancillary personnel. We also provide support in several key administrative functions including:

1. Organization of regularly scheduled ED committee meetings
2. Patient satisfaction surveys
3. Patient call back programs
4. Medical staff surveys
5. Risk management programs and reporting
6. Performance improvement programs and reporting
7. Physician productivity reporting
8. Assistance with marketing the Emergency Department
9. Assistance with developing Occupational Health Programs
10. Assistance with HIPAA compliance
11. Cooperation between Emtel™ Billing Office and Hospital Billing Office
12. Compliance Plan adherence
13. JCAHO preparedness program
14. COBRA/EMTALA planning
15. Recruitment
16. Scheduling
17. Flexible Staffing
18. Credentialing
19. Application of incentive programs

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