A Compliance Culture
	Credentialing
	Coding
	Billing
	Accounts Receivable
	Collections

Collections

Emtel maintains a practice management support infrastructure to meet operational and regulatory requirements. Some of the support activities provided by the practice management infrastructure include:

• Using the most current billing software and providing frequent training updates for its administrative employees.
• Perpetually exploring ways to integrate and webify applications to increase efficiency and maintain compliance with industry guidelines.
• Providing coders that are certified members of the American Association of Professional Coders. They attend continuing education classes in order to retain that certification. The coding department uses the official coding guidelines published by CMS and supported by the National Center for Health Statistics, the American Medical Association, and the American Health Information Management Association. Our coders maintain regular and direct contact with our providers on all documentation related issues.
• Responding to all inquiries regarding patient billing to improve patient satisfaction, even after the point of service.
• Providing data to contracted hospitals regarding the financial performance of Emtel, patient satisfaction, and performance improvement programs.
• Participating in emergency medical services (EMS) meetings regarding the transport of patients to the contracted facility.
• Marketing services and industry positioning.
• Maintaining a Compliance Plan that meets regulatory compliance guidelines.

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