A Compliance Culture
	Credentialing
	Coding
	Billing
	Accounts Receivable
	Collections

Collections

A strong collections department is critical to having a consistent high revenue rate. In our industry real-time collections are few. Therefore, strong communication with the patientÔs is needed to ensure that the provider's services are compensated. All collections personnel are customer friendly, informative, and firm with patients on billing issues for professional services. There are two stages to our collections efforts.

Stage 1:

Each patient that is treated in the ED receives a follow-up call within 45-60 days to:

• Review payment options
• Review accuracy of demographic data
• Obtain payment

This stage is critical to self-pay and managed care reimbursement. Immediate claims follow-up within 45-60 days ensures that the claim is on file and is being processed accurately.

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